À propos du produit
unning a world-class network is demanding. So is keeping up with the latest patches and service packs or upgrading to the latest version so you are using the most advanced Sniffer®and nGenius® features. That's why NETSCOUT's support team is dedicated to providing award-winning service that supports the business objectives of our customers and maximizes the value of your investment in NETSCOUT technology.We know your network is essential to your business and therefore we pledge to provide the highest level of technical support - combining world-class technical assistance, access to NETSCOUT software and firmware updates, and priority repair of NETSCOUT hardware.
Lowers Total Cost of Ownership
With MasterCare, you'll minimize your downtime with total coverage of equipment, global, 24x7 technical assistance and complete access to our valuable knowledge base and online training modules. In addition, you'll receive software and firmware updates at no charge for as long as your MasterCare contract is in force.NETSCOUT's MasterCare Support services are provided from five Technical Support Centers located around the globe for extensive technical support coverage. They are staffed with qualified support engineers who are extensively and continuously trained and certified on our products and technology and committed to quality and customer satisfaction.
NETSCOUT's MasterCare Support services are provided from five Technical Support Centers located around the globe for extensive technical support coverage. They are staffed with qualified support engineers who are extensively and continuously trained and certified on our products and technology and committed to quality and customer satisfaction.
Spécifications techniques
| General Information | |
| Product Type | Service |
| Manufacturer Part Number | 5PJ410 SUPP-MSTC |
| Manufacturer Website Address | http://www.netscout.com |
| Service Name | MasterCare - Extended Service |
| Manufacturer | NETSCOUT |
| Brand Name | NETSCOUT |
| Service Information | |
| Product Supported | NetScout Ngeniuspulse Hardware 5PJ410 |
| Provided Support | Web Knowledge Base Access |
| Software Support | |
| Repair | |
| Priority Access | |
| Online Training | |
| Parts Replacement | |
| Phone Support | |
| New Releases Update | |
| Firmware Updates | |
| Service Duration | 1 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Sub Type | Physical |
| Electronic | |
| Service Characteristic | Parts & Labor |
| Service Response Time | 1 Hour - Phone Support - Severity Level 1 |
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