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Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Access to electronic support information and services
- Protects from breakdown after the manufacturer's warranty expires
- On-site support guarantees quick solutions with on-site availability of experts
- Features Remote Diagnosis service that helps you handle any mishaps
Especificaciones técnicas
| General Information | |
| Product Type | Warranty |
| Manufacturer Part Number | HD0V6E |
| Manufacturer Website Address | http://www.hpe.com |
| Service Name | Foundation Care |
| Manufacturer | Hewlett Packard Enterprise |
| Brand Name | HPE |
| Service Information | |
| Product Supported | HPE Aruba CP NL EY 10k CE |
| Provided Support | Repair |
| Software Support | |
| Firmware Updates | |
| Online Support Tools Access | |
| Parts Replacement | |
| Phone Support | |
| Remote Diagnosis | |
| Remote Technical Support | |
| Service Duration | 5 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Sub Type | Physical |
| Electronic | |
| Service Characteristic | Parts & Labor |
| Service Response Time | 2 Hour - SW Support |
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