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Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care NBD Service
- Helps you make an intelligent investment decision regarding the future of your equipment
- Get valuable support at your doorstep without traveling one bit
- Features Repair service that helps you handle any mishaps
Especificaciones técnicas
| General Information | |
| Product Type | Warranty |
| Manufacturer Part Number | HQ2Z9E |
| Manufacturer Website Address | http://www.hpe.com |
| Service Name | Foundation Care Call-To-Repair with Comprehensive Defective Material Retention - Extended Warranty |
| Manufacturer | Hewlett Packard Enterprise |
| Brand Name | HPE |
| Service Information | |
| Product Supported | Aruba AW ProG10 Appl |
| Provided Support | Web Knowledge Base Access |
| Repair | |
| Remote Diagnosis | |
| Phone Support | |
| Parts Replacement | |
| Comprehensive Defective Material Retention | |
| New Releases Update | |
| Service Duration | 3 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Characteristic | Parts & Labor |
| Service Response Time | 6 Hour - (distance from customer site - 80 km) |
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