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HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
- Helps you make an intelligent investment decision regarding the future of your equipment
- On-site support helps you limit any downtime to the absolute minimum
- Features Phone Support service that helps you handle any mishaps
Especificaciones técnicas
| Service Information | |
| Product Supported | HPE StoreFabric SN6000B 16Gb Bundled Fibre Channel Switch |
| Provided Support | Phone Support |
| Service Duration | 4 Year |
| Service Location | On-site |
| Service Main Type | Technical |
| General Information | |
| Product Type | Warranty |
| Manufacturer Part Number | HY3K9E |
| Manufacturer Website Address | http://www.hpe.com |
| Service Name | Tech Care Critical |
| Manufacturer | Hewlett Packard Enterprise |
| Brand Name | HPE |
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